Refund policy

Our Commitment to Customer Satisfaction

At OphirWaves Smart Hub, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we have created a straightforward returns process.

Standard Return Policy

Eligibility for Returns

  • You may return items purchased from us within 30 days of delivery for a full refund
  • Items must be in their original, unused condition with all original packaging, accessories, manuals, and tags attached.

How to Return an Item

  1. Initiate your return: Contact our customer service team at centralinfo@ophirwaves.com or through our online returns portal within 30 days of delivery
  2. Receive return authorization: We will provide you with a Return Authorization Number (RAN) and return instructions
  3. Package your return: Securely package the item in its original packaging with all accessories and documentation
  4. Ship your return: Send the package to the address provided in your return instructions
  5. Track your refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Refund Information

  • The original payment method will be refunded for the purchase price
  • Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of receiving the product
  2. Provide photos of the damage or a description of the defect
  3. We will arrange for a replacement or full refund 
  4. Return shipping for defective items will be covered by us

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following our standard return process
  2. Place a new order for the desired item

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company or bank, as it may take additional time to process
  3. If the refund is still not reflected, contact our customer service team

Questions?

If you have any questions about our returns policy, please contact us at:

We're here to help make your smart product experience as seamless as possible.